Case management is the process of handling cases or customer requests efficiently and effectively. It involves the coordination of various tasks, data, and people involved in resolving a customer request or case. Case management can be time-consuming and complex, but with the right tools and systems, it can be made easier and more efficient.
Low code and no code platforms are a popular choice for case management because they allow organizations to quickly create custom applications and workflows without writing code. This can significantly reduce the time and resources needed to implement case management solutions. Low code platforms typically provide a drag-and-drop interface for building custom applications, while no code platforms rely on pre-built templates that can be customized to meet specific needs.
The leading Case Management platform Kofax Total Agility (KTA)
Kofax Total Agility (KTA) is a leading case management platform that provides a comprehensive solution for managing cases and customer requests. KTA provides a low code platform for building custom applications and workflows, making it easy for organizations to implement case management solutions. The platform also integrates with other Kofax products, providing a comprehensive solution for managing cases and customer requests.
Kofax Total Agility (KTA) provides a range of features and tools to help organizations manage their cases effectively. The platform includes features such as document management, collaboration tools, reporting and analytics, and case tracking. With KTA, organizations can quickly and easily create custom workflows for managing cases and customer requests, streamlining the process and reducing the time and resources needed to resolve cases.
Improve Case Management efficiency
Case Management is an important aspect of customer service, and the right tools and systems can significantly improve the efficiency and effectiveness of the process. Low code and no code platforms provide an efficient and cost-effective solution for case management, while Kofax Total Agility (KTA) provides a comprehensive solution that integrates with other Kofax products. By using KTA, organizations can streamline the case management process, improve customer satisfaction, and reduce the time and resources needed to resolve cases.
Main benefits
- Efficient and cost effective solution for case management;
- Integrate with other Kofax products;
- Streamline case management processes;
- Improve customer satisfaction;
- Reduce time and resources to resolve cases.